The staff is very friendly from the moment you walk through the door. I really like the fact that while they are working on your teeth they always are explaining what they are doing. When I moved my elderly in-laws to Watertown, they worked on my 89 year old mother in law and were so patient with her. They listened to her and explained exactly what was happening with her dentures. One sign of a great dental office is their treatment of the elderly and children and they are excellent. I love this dental office.